Privacy policy.
PRIVACY POLICY
(Effective November 2025)
Our business is bound by the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs). Our business is an APP entity as defined in section 6(1) of the Act.
“We”, “us” and “our” refer to BetterYOU Fitness Pty Ltd and its affiliates.
WHAT IS PERSONAL INFORMATION?
Personal information is any information or opinion about an identified individual, or an individual who can reasonably be identified from that information or opinion — whether it is true or not.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
The information we collect helps us continually improve your experience with BetterYOU.
We may collect and hold personal information that you provide or that is disclosed to us during the course of our business, including (but not limited to):
Name and contact details
Date of birth
Preferred communication methods
Payment details (bank or credit card)
Health and fitness goals
Membership and attendance history
Emergency contact information
Personal information may be collected in the following ways:
Directly from you when you provide it.
From third parties you authorise (e.g., membership platforms or payment providers).
From other parties who provide information voluntarily or as part of a service process we conduct on your behalf.
We may also collect information about how you interact with us — for example, when you sign up for a membership, book a service, make a purchase, or contact us through our website or social media.
This information can include:
Your activity on our website and mobile platforms.
The location and pages you visit.
Technical details such as IP address, device type, browser, and operating system.
COOKIES
Our website uses cookies — small files placed on your device that help us improve your browsing experience.
Cookies may include:
Persistent cookies (which remain on your device after closing your browser).
Session cookies (which are removed when your session ends).
Cookies allow us to remember preferences, analyse traffic, and enhance your user experience.
You may disable cookies in your browser settings, but doing so may limit certain website functions.
HOW IS PERSONAL INFORMATION RECEIVED AND HELD?
Personal information may be stored as hard copies or electronic files.
We take your privacy and data security seriously:
Paper files are securely stored and disposed of when no longer required.
Digital files are protected by firewalls, access controls, and encrypted systems.
Sensitive details such as bank or credit card numbers are never requested by email.
WHY DO WE COLLECT, HOLD, AND USE YOUR PERSONAL INFORMATION?
We collect, store, and use personal information to:
(a) Provide you with products, memberships, and services, and manage our relationship with you.
(b) Communicate with you — including responding to enquiries or feedback.
(c) Comply with legal and regulatory requirements.
(d) Inform you about services, offers, or events that may interest you.
(e) Manage business and administrative operations (e.g., payroll, accounting, reporting).
(f) Maintain insurance coverage and comply with related obligations.
(g) Improve our facilities, operations, and customer experience.
If you do not provide necessary personal information, we may not be able to provide certain services or respond to your requests.
HOW DO WE STORE AND PROTECT YOUR INFORMATION?
We store most information in secure computer systems and databases, with some information kept in paper files.
Security measures include:
Controlled staff access and login management systems.
Regular staff training on privacy and data protection.
Continuous review of our practices against industry standards.
Secure disposal or de-identification of personal data when it is no longer required.
WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO, AND WHY?
We may disclose personal information to:
Our related companies or service providers (e.g., billing, IT, software, or marketing partners).
Regulatory or legal authorities if required by law.
Prospective business owners if ownership or management of our business changes.
We only disclose information when authorised by you, required by law, or permitted under the Privacy Act.
DO WE USE YOUR PERSONAL INFORMATION FOR MARKETING?
We may use your information to send you updates, promotions, and news about BetterYOU services or events.
You can opt out at any time by using the unsubscribe link in our communications or by contacting us directly.
DATA BREACHES
All BetterYOU staff are responsible for protecting the confidentiality of member information.
Any suspected or confirmed data breach must be immediately reported to management for investigation and response.
ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
You can request access to, correction, or deletion of your personal information at any time.
In limited cases, we may not be able to grant full access (e.g., if restricted by law).
If so, we’ll explain why.
To make a request, please contact us using the details below.
COMPLAINTS ABOUT PRIVACY HANDLING
If you have a concern or complaint about how your personal information has been handled, please contact us directly.
We will investigate and respond promptly.
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au for further assistance.
CONTACT DETAILS
BetterYOU Fitness Head Office
Email: info@betteryou247.com
Address: 3 35/37 Bald Hill Road, Pakenham, 3810
CHANGES TO THIS POLICY
This Privacy Policy may be updated from time to time.
The latest version will always be available on our website.
By engaging with BetterYOU Fitness (online or in person), you consent to the collection and handling of personal information in accordance with this Privacy Policy.